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Subject: "Paris Opera DEC 00 Refunds - Any Luck Anyone?" Archived thread - Read only
 
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Meunier Frustrated

29-03-01, 03:17 PM (GMT)
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"Paris Opera DEC 00 Refunds - Any Luck Anyone?"
 
   Tell me - please tell me, someone - if you have had ANY LUCK getting refunds from the Paris Opera for the strike cancelled performances. I had been promised on that expensive phone line refunds by 8th March. Still nothing. Are our friends at PO liars, or just incompetent. I have ceased now to be polite and have become just plain angry: Just plain VERY angry.


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  Subject     Author     Message Date     ID  
  RE: Paris Opera DEC 00 Refunds - Any Luck Anyone? Estelle 29-03-01 1
     RE: Paris Opera DEC 00 Refunds - Any Luck Anyone? eugene merrett 29-03-01 2
  RE: Paris Opera DEC 00 Refunds - Any Luck Anyone? Ann Williams 29-03-01 3
     RE: Paris Opera DEC 00 Refunds - Any Luck Anyone? Kate R 29-03-01 4
         RE: Paris Opera DEC 00 Refunds - Any Luck Anyone? Romi 30-03-01 5
             RE: Paris Opera DEC 00 Refunds - Any Luck Anyone? Louise 31-03-01 6
                 RE: Paris Opera DEC 00 Refunds - Any Luck Anyone? Catherine 31-03-01 7
                     RE: Paris Opera DEC 00 Refunds - Any Luck Anyone? Romi 11-04-01 8
                         RE: Paris Opera DEC 00 Refunds - Any Luck Anyone? Catherine 11-04-01 9

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Estelle

29-03-01, 03:37 PM (GMT)
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1. "RE: Paris Opera DEC 00 Refunds - Any Luck Anyone?"
In response to message #0
 
   It is a shame that the Paris Opera hasn't sent you any refunds!
I had tickets for the cancelled performances, but fortunately was able to go to the theater and get my money back directly; I didn't imagine that it would take them so much time to give the money back to people by correspondence...

On the new version of the POB site, there are some contact email adresses. The one for "relations avec le public" is:
marketingrp@opera-de-paris.fr
Perhaps sending them angry messages everyday would work?



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eugene merrett

29-03-01, 03:49 PM (GMT)
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2. "RE: Paris Opera DEC 00 Refunds - Any Luck Anyone?"
In response to message #1
 
   I think it is really bad that the POB have not refunded tickets yet!


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Ann Williams

29-03-01, 04:18 PM (GMT)
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3. "RE: Paris Opera DEC 00 Refunds - Any Luck Anyone?"
In response to message #0
 
   Funny you should say that, Meunier. I have just this afternoon received an e-mail from POB asking for bank details so that they can refund me for the FIRST cancellation, which was in October! They had already requested this information last month and I had already provided it, but never mind. It's all my fault anyway - if I'd had the sense to go quietly to the box office on the evening in question I could have had the money refunded there and then, but I thought if I held onto the ticket I might be able to get some recompense for my travelling etc. expenses. Silly me.


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Kate R

29-03-01, 05:54 PM (GMT)
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4. "RE: Paris Opera DEC 00 Refunds - Any Luck Anyone?"
In response to message #3
 
   I didn't go to the box office at the time because it said that refunds would only be dealt with by post - silly me too. They asked for my bank details in mid february. I have still received nothing back.


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Romi

30-03-01, 05:59 PM (GMT)
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5. "RE: Paris Opera DEC 00 Refunds - Any Luck Anyone?"
In response to message #4
 
   Anne & Kate,
Well, you may not think yourself silly not going to the box office after knowing this ...
I went to Paris anyway when my four booked performances in last December were cancelled as it was too late to cancel travel arrangements etc. Upon arrival I went to Garnier to get my refund and told that they would refund at the box office ONLY where your cancelled performance was supposed to take place (i.e. 'Casse noisette' at Bastille and 'Joyaux' at Garnier) from ONLY 1 hour before of scheduled performance time on the scheduled performance day. I could not waste my time and money in Paris any more by going to two Opera houses every afternoon and again the evening during my three days stay in Paris to get MY money back !! So, I could only get the refund of one of 'Joyaux' s directly from the box office. I have sent them the tickets and the bank details upon my return from Paris. Since then they sent me the information of future spectacles a couple of times and a letter advising the refund by the 8th Mar but no refund into my bank account to this day yet. I think it is the time to complain POB.
By the way, my friend in Paris has got a refund from POB just after receiving the letter promising the refund.


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Louise

31-03-01, 10:51 AM (GMT)
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6. "RE: Paris Opera DEC 00 Refunds - Any Luck Anyone?"
In response to message #5
 
   I live in Paris and received my refund for the 15 December performance at least one month ago. I think most French residents have been refunded -- perhaps some problems with international banking??


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Catherine

31-03-01, 12:31 PM (GMT)
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7. "RE: Paris Opera DEC 00 Refunds - Any Luck Anyone?"
In response to message #6
 
   How I said I have refund for two of the three performances I must say that one was by check as I take seats by Arop, they refund by ckeck, the other was by bank "virement". I'm always waiting for the last one.
I remember that at box office, when I took tickets for Jewels, and speak about cancellation and refund, they said to me, come on the box office, the evening where the performance is cancelled, if you send by mail, it will take six months to refund.
I don't think it's an international bank problem but a pure Opera internal problem who take his time to refund.


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Romi

11-04-01, 12:44 PM (GMT)
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8. "RE: Paris Opera DEC 00 Refunds - Any Luck Anyone?"
In response to message #7
 
   Just let you all know that I got a refund of one of my tickets now. Hope everybody else will get the refund soon ! (or have you got already ?)


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Catherine

11-04-01, 12:54 PM (GMT)
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9. "RE: Paris Opera DEC 00 Refunds - Any Luck Anyone?"
In response to message #8
 
   I refund of all my tickets since the 28 of march against I have a friend who wait again for refund. It's really slow but they have so many people to refund, especially, performance must be full theorically. We must listen the booking box girls which said to be refund to go to the booking box but how all of you, I don't listen them and wait for three month to be refund from 120 FF


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